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The customer is experiencing issues with multimedia messaging not consistently working on their new phone.
Best Response
100% effective
Tomorrow night, yes.
Other Response Scripts
70%
Yes, it should work.
45%
Okay, if it's not showing data, you should connect it to Wi-Fi, okay?
45%
Okay, you have to do it too, okay? So, go to settings, please.
45%
Go to apps and notifications. Yes, see all apps. Now, on the top right of the screen, you will find an app that says show system.
45%
Once in show system, now you have to look out for DuraSpeed.
45%
Okay, now, yes, go back and go to your message, in that same list. Yeah. With all the apps, go to your messaging app, please.
45%
Once you're in the messaging app, well, tap on it. Scroll down to the third option, that is going to be storage and cache.
45%
Clear storage? Yes, it's not going to delete your message.
45%
No worries. No, it's not going to delete anything. Okay. Okay, and now test it, and if it doesn't work, we'll try to do something else, okay?
45%
So let's go into your settings. Okay. Let's go to system. System, okay. And then go to reset option. Okay. You need to reset mobile Bluetooth Wi-Fi. Okay, and I do reset settings? Yes.
45%
Right now we're going to go into your settings again. Okay. You go to apps and notifications. Okay. And then you see all apps? Yeah. You go to messages. Messages. Yeah. Okay. And then you're going to do storage and cache. Okay. And then you're going to clear storage. Okay.
45%
All right, so now you just turn your phone off and turn it back on and your messages should be working again. If they're not working even after that, you'll have to call your service and ask them how much data you have left. Okay.
35%
Would you like to do it now?
35%
App update, yes.
35%
Yes, please.
30%
Okay, so for what it seems, it seems that it works, and if not, the last thing will be resetting the network, and the last thing will be checking the phone with a different SIM card, but it seems that it's working now, okay? Give it some time.
30%
If not, please feel free to give me a call.
15%
I will suggest you to use either a local SIM card, okay? With a local SIM card, or if not, there's a SIM card that's called 019 that you can get an American number, and if you still, if you need to transfer, let's say, make a call forwarding, you can do it because they give you a virtual American number, okay?
15%
We sell that online at speakcoach.com and phone plan. If not, you can just access the website, 019mobile.com, and you can buy the recipe from there.
0%
We are working on an update that is going to come tomorrow that will fix that, okay?
0%
As long as the phone is still working, don't worry about that. The phone doesn't know that you have an unlimited plan with Verizon, okay? The phone, for some reason, standardized that. Everybody has two gigabytes, but no, that's not correct. So, don't worry about that, okay?
0%
It may not work, okay? We do have some complaints with users, with people using Verizon and saying that Verizon's not working once they arrive in Israel, even if they have the travel pass. So, it may not work.
0%
Yes, you need either a Wi-Fi connection or a strong data connection.
0%
Did you do what we did with the old one, with DuraSpeed, in the new one, or no?
How Customers Ask This
"The customer is experiencing issues with multimedia messaging not consistently working on their new phone."
"The customer is experiencing issues with receiving multimedia messages on their new phone."
"The customer is experiencing issues with receiving multimedia messages on their new phone."
"The customer is experiencing issues with receiving multimedia messages due to a lack of updates on their phone."