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How can I resolve missed messages on my new phone?
Best Response
50% effective
Question:
How can I resolve missed messages on my new phone?
Answer:
Script:
I understand that you need assistance for your messaging app and I can help you with that.
Verification:
May I ask your service provider?
May I ask if does it happen with just single number or for all numbers?
May I ask if your software is updated?
May I ask what troubleshooting step have you done so far?
Step 1:
Verify what is their service provider and confirm if it is for all numbers.
Step 2:
Verify if software is up to date by going to settings, then system update.
Step 3:
Ask to go to settings then apps and notification.
Step 4:
Ask to go to see all apps or app info then messaging app.
Step 5:
Ask to go to storage and cache then clear storage.
Step 6:
Ask to turn off the phone for 10-15 second then turn it back on.
Step 7:
Ask to test and call back if not resolved.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
Once in settings, go to apps and notifications.
45%
Once in apps and notifications, go to see all apps.
45%
Once in see all apps, look up for the messages app, please.
45%
Once you're there, scroll down to the third option, that's going to be storage and cache.
45%
Once in storage and cache, press clear storage. Don't worry, it won't delete your messages.
45%
Once it's done, once you clear storage, then just go ahead and try it.
35%
Go to settings in your phone, please.
35%
Press okay, please.
35%
You can ask that same person to send you 10 messages.
35%
If you feel like you're not receiving other messages, let me know.
30%
Now it should work just fine. And also there's an update coming up tonight that will patch the issue a hundred percent just in case.