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How can I transfer messages from my old phone to a new phone?
Best Response
50% effective
Question:
How can I transfer messages from my old phone to a new phone?
Answer:
Script:
I understand how important for you to transfer those messages and yes, it is possible but with a need of a computer. Let me walk your through on how to do it.
Settings
Backup and restore
Export
Messages
(the CUSTOMER MUST ACCEPT EVERYTHING)
that will create a ZIP FILE
once everything saved, he must transfer the zip file to his new phone
Settings
Backup and restore
Import
Messages
(the CUSTOMER MUST ACCEPT EVERYTHING)
that will create a ZIP FILE
Verification:
May I ask if you have a computer use?
May I ask if your cord is properly working on connecting the phone?
Instruct on how to do it.
Step 1:
Verify if has working computer to use.
Step 2:
Verify if has working cord to use.
Step 3:
Provide necessary steps and information.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
30%
There is no way to send your messages from your Quinn phone.
30%
No, it does not support that, and there's no way for you to get the messages.