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Customer is inquiring about payment for shipping and repairs that were not communicated in advance.

💳 Account & Billing Payment Issues Asked 1 times resolved
Best Response 85% effective
OK, Anthony, custom sale? OK. Uh-huh. OK. OK. OK, they're going to ship it out.
instruction Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

75%
OK, Anthony, 123, it's approved.
instruction 1/0
70%
OK, you're very welcome. Thank you so much. Have a good night.
apology 1/0
45%
I just want to get the correct address. 31, how do you spell it, H? H-E-I-G-H-T-S.
instruction Steps 0/1
45%
OK, zip code? 07012.
instruction Steps 0/1
45%
OK, can I give you the credit card number? No, just charge her. I don't want to do that. I don't know how to do that.
instruction Steps 0/1
45%
Just regular on the POS? Ah, one second, one second.
instruction Steps 0/1
30%
Sure. It's 31 Heist Road. That's E-C-F. Heist Road. H-E-I-G-H-T-S.
info 0/1
30%
It's going to be $75 plus $15 shipping.
info 0/1
30%
Yes, they're saying that you have to pay for shipping and the repairs.
explanation 0/1