What should I do if I'm having data connection issues despite having it added?

Question: What should I do if I'm having data connection issues despite having it added? Answer: Script: I understand that you need to have a working data and I will try my best to help you with that. Verification: May I ask your service provider? May I ask if you can confirm if your data is on? May I ask if the payment for the plan was made? Step 1: Verify the customer service provider. Step 2: Verify if the data network is on. Step 3: Verify if payment went through. Step 4: Ask to turn off the phone and take out the battery for 10-15 seconds. Step 8: Ask to turn it back on and test if the issue is the same. Escalation: If need assistance from other departments or higher ups.