📱
Customer forgot the code to unlock their phone and needs assistance to regain access.
Best Response
85% effective
3-6-D as in David 0 C as in Charles 5 5.
Other Response Scripts
70%
Oh, it's perfect, it worked. Thank you so much.
55%
When it comes up, you can call me. And if we try many, many times and it never comes up, we will have to take a look at the phone, at the phone in our store, okay?
45%
You're going to write this code down. You're going to put this code in once you get that number to appear again. So 3588. 3588. D as in dog, 8. 3-5. 8. 8.
45%
Sure, yes, I can do that for you. Okay, let me get the IMEI. 358. 291. Yes. 741. Yes. 451. Yes. 184. Okay, let me give you the code right now. Let me know when you're ready. Okay, one second, yeah. It's going to be D-S-N-David. D? Yes, D.
45%
You have to put the wrong thing several times until it comes through.
35%
Just make sure your phone has a valid SIM card in there, okay? A valid card? A valid SIM card. So a SIM card that works.
35%
Sure, if you want to give me the IMEI number again.
30%
Yes, and you can put it in, I guess, alphabet as well. Okay? Yes. And this is always the number that's going to be, like, if I get locked out? Yeah, this is going to be the number. It does refresh every once in a while, so as soon as you're able to put in the password, please do.
15%
Yes, you have to get back to that same screen that says IMEI on it, and you have to put the code in that screen.
0%
Okay, so after you put in the password a lot of times, there's going to be a long number that comes up. If you need that long number, we can restart your phone.
0%
Okay, great. I'll be two minutes, I'll take that for you right now, okay?
How Customers Ask This
"Customer forgot the PIN for their phone and needs assistance to unlock it."
"Customer needs assistance unlocking their phone due to a forgotten code."
"Customer forgot their phone password and needed assistance to reset it."
"Customer forgot their password and needs assistance unlocking their phone"