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How can I block multimedia messages on my phone?
Best Response
50% effective
Question:
How can I block multimedia messages on my phone?
Answer:
Script:
I know how important for you to block the MMS features, and I will try my best to help you with that.
Verification:
May I ask if your do the software update?
Step 1:
Verify if the software update has been done.
Step 2:
Ask to go to settings then apps and notification
Step 3:
Ask to go to see all apps or app info then messaging app
Step 4:
Look at the top right screen and tap on 3 dots
Step 5:
Select settings then enable Blocking MMS.
Step 6:
Test if it was block and call back if not resolved.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
85%
So once that's done, it will give you two options. One is whitelist, that will mean that it will block any message, but I won't recommend you that. Okay. And a second option will be block MMS. So you have to press block MMS and that will block the multimedia messages. So if he ever receives a picture or something, he won't get it.
45%
So go to messages first. Okay. Once the message is on the top right of the screen on the messaging app, you'll find three dots. You have to touch on those three dots.
45%
Once you touch the three dots, a menu will emerge from the bottom. It's going to be a small menu from the bottom left of the screen. I mean, it's small, but it's clear enough to read everything. And the sixth option will be settings. So you have to go to the sixth option. You can either navigate with your fingers or just press number six and it will take you there. Sixth option is settings.
45%
Once in settings, you have to scroll down to the last option pretty much, and it's going to be whitelisting. Last option, whitelisting.
45%
Once you're in whitelisting, of course, enter there, it will allow you to create a code. So you create a code that you will only know and you will always remember. It has to be a six digit code.
30%
You can block the SMS on the phone. You can actually, you know what, you can block the MMS, but they won't be able to receive pictures from anybody.
30%
As long as they can receive pictures, it will be affecting every single phone in the world, as long as they can receive pictures.
30%
Thank you so much for your call. Have a great day.