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Does visual voicemail work on my phone and why am I receiving related text messages?
Best Response
50% effective
Question:
Does visual voicemail work on my phone and why am I receiving related text messages?
Answer:
Script:
I understand that you need assistance to your visual voicemail and I will try my best to help you out with that. And yes, it works on your phone, let me walk you through on how to do that.
Verification:
May I ask what Fig phone do you have?
Step 1:
Verify what Fig phone they have.
Step 2:
Ask to go to phone settings then call settings
Step 4:
Ask to go to voicemail then toggle visual voicemail to on.
Step 5:
Make sure it was on for it to be activated.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
Visual voicemail is an option in the phone settings. Let me pull it up. Call settings, voicemail, and visual voicemail. And then it says activating. You toggle it to on.
35%
Yes, you'd still have to call them.
30%
The visual voicemail function allows you to see on the top bar of your phone, there's like an icon that shows you have voicemail. That's what that's for.
30%
So whatever Verizon sent you, we don't have like access to that or anything. So they're sending you a link for what?
30%
The function on the phone, all it does is allow you to see the voicemail. It becomes like an icon on the top of your screen, and that allows you to see the voicemail that you have.