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The phone keeps crashing and displaying error messages.
Best Response
45% effective
You send it with all your information. So first name, last name, email address, contact information. Don't include your SIM card in the phone. We don't need that. We just need the phone and the battery.
Other Response Scripts
45%
And then when you send it in, please do a detailed description on what is happening with your phone.
35%
Yes, you have to send it in. There's nothing that we can do over the phone or anything. It would have to be sent in to the Borough Park location.
30%
Yes, you can keep your SIM card.