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When can I expect to receive my refund for a canceled order?
Best Response
50% effective
Question:
When can I expect to receive my refund for a canceled order?
Answer:
Script:
I understand how important for you to know when you will receive your refund, and it will be within 2-3 business days. It will be refunded back to the same payment card used to order.
Verification:
May I ask if the order was cancelled successfully?
May I ask the last 4 digits of the payment card use to order?
Step 1:
Verify the cancellation status.
Step 2:
Verify the last 4 digits of the payment card for refund purposes.
Step 3:
Provide necessary information about the process.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
35%
It says that it was refunded $54.43. I do not have that. I wish I could send you a printout of my bank account. If you want, I can send you two screenshots of the entire… No, there's nothing else that we could do on our end because it says that it was officially refunded. You can call your bank to ask them exactly what's going on and why it's not showing up on your bank statement.