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Why am I not receiving text messages from certain numbers?
Best Response
50% effective
Question:
Why am I not receiving text messages from certain numbers?
Answer:
Script:
I understand how important for you to receive that text, and I will try my best to help you out with that.
Verification:
May I ask your service provider?
May I ask if it happens for just single number or for all numbers?
May I ask if you update your software recently?
May I ask what troubleshooting step you have done so far?
Step 1:
Verify if the service provider is compatible to FIG phones.
Step 2:
Verify if the number are related to AI numbers.
Step 3:
Verify if they have the latest version.
Step 4:
Ask to do troubleshooting step needed depending on their phone type.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
So we will send you a SIM card because I want to show you what I am saying, not to prove to you that that's it, but just to show you that the problem directly is not even the service. It's the number itself, okay? Can you text me your address? We will send you a SIM card today. We will test the phone thoroughly. You will find out that you will be able to receive messages in your wife's number with no issue, okay? If you have other particular numbers that you know that you're not getting messages, we will try them. If you know the numbers, we will have to test them, okay? Text me your address right now. We will send you a SIM card. Once you get the SIM card tomorrow, call me.