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The customer is inquiring about the availability of a phone and having trouble ordering it online.
Best Response
50% effective
Question:
The customer is inquiring about the availability of a phone and having trouble ordering it online.
Answer:
Script:
I apologize that it causes you problems ordering online and I will try my best to assist you with that.
Verification:
May I ask what phone are you trying to order online?
May I ask if you are okay to go to one of our stores?
May I ask where are you located?
Step 1:
Verify the item that the customer wanted to order.
Step 2:
Verify if customer is okay to go to the store.
Step 3:
Verify the customer location to refer to the nearest store.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
Can you just take a picture of it and send it to me?
30%
For the Borough Park Store, please dial 406. For the Williamsburg Store, please dial 409. For the Repair Store, please dial 407. For customer service, please dial 405. For wholesale inquiries, please email to Moshe at figphone.com, M-O-S-H-E at F-I-G-P-H-O-N-E.com.
30%
No, that is not our address. Our address is 4306 13th Avenue.