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The customer is not receiving standard text messages.
Best Response
85% effective
Oh, yes, I can help you with that. So, do I have the phone right now with you? Yes. Okay, great. So, please, go to Settings on your phone. One second. Okay, once you're in Settings, you need to go to Apps and Notifications. Yes. Once in Apps and Notifications, go to See All Apps. See All? Yes, See All Apps. Yes. Once you're there, look for the Messaging app, please. Okay. Okay, and once you're there, you simply need to go to Storage and Cache, which will be the third option if you want to scroll down in the messages. Yes. Okay, and press where it says Clear Storage, please. Clear Storage? Clear Storage. It won't delete your messages. It won't delete the messages? No, no, no, it won't delete anything. The app there will be permanently deleted. Yes, don't worry, your messages won't be deleted. Okay. Okay. Okay, so now it's up to me to fix? Now, yes, now you should receive all your messages with no problem.
Other Response Scripts
45%
So, you go into your settings. Then you go to system. And then, go to reset options, and then you see reset mobile, Bluetooth, and Wi-Fi.
45%
After you reset it, you would just then, after that, reset your phone with like 10 to 15 seconds, and then turn your phone back off.
45%
Okay, you have to delete them directly from the files in the phone, so you have to go to the files in the phone and then look up for the recording.
45%
Yes, you have to open it. I mean, you have to rescan it from the Music app, and it will have to open that with the Music app, okay?
45%
Yes, go to the Music app. Yes, go to the Music app. I'm in the Music app. On the top right of the screen, you will find three dots. Three dots, yes. Okay, and it will find there an option that says Rescan. Do you see it? No. Okay, interesting. Yes, that's right. Okay, then I will report it to the developer so they can fix it, okay?
35%
So, what we can do is we can try resetting your network. Have you tried resetting your network yet?
30%
It's going to reset your mobile Bluetooth Wi-Fi. It's not going to delete any of the information on your phone or anything. It's just going to reset your network connection.
30%
Yes. You're going to lose the Wi-Fi passwords that you connected to already. And I think all the Bluetooth items that were saved.
30%
Yes. You should see the messages come through. If you don't, just call us back.
30%
Okay, I will record this as a developer, but try to do it from the computer then, okay?
How Customers Ask This
"The customer is not receiving text messages."