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Is it possible to transfer messages from one type of phone to another?
Best Response
50% effective
Question:
Is it possible to transfer messages from one type of phone to another?
Answer:
Script:
I understand how important for you to transfer those messages and yes, it is possible but with a need of a computer. Let me walk your through on how to do it.
Settings
Backup and restore
Export
Messages
(the CUSTOMER MUST ACCEPT EVERYTHING)
that will create a ZIP FILE
once everything saved, he must transfer the zip file to his new phone
Settings
Backup and restore
Import
Messages
(the CUSTOMER MUST ACCEPT EVERYTHING)
that will create a ZIP FILE
Verification:
May I ask if you have a computer use?
May I ask if your cord is properly working on connecting the phone?
Instruct on how to do it.
Step 1:
Verify if has working computer to use.
Step 2:
Verify if has working cord to use.
Step 3:
Provide necessary steps and information.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
30%
It's not going to work because the pump phone and the Fig, first of all, the message transferring only works with phones that share the same exactly operative system, okay? So the pump phone and the Fig phone don't have the same operative system, it's completely different. So hereby, it's not going to work and you won't be able to transfer them and import them, unfortunately.
30%
No, I'm afraid that this is fake, okay? And this is fake official customer support and no, no, that's not possible. It's not possible to transfer messages from a pump to a Fig phone.
30%
The contacts you can do, the pictures you can also do, but the messages, no.
30%
It's going to come incomplete in a different format and the worst case scenario can be corrupted.
30%
I'm so sorry. Thank you so much for your call and if anything, please feel free to call us.