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The customer is experiencing fast battery drainage and inquires about getting a new battery.
Best Response
50% effective
Question:
The customer is experiencing fast battery drainage and inquiries about getting a new battery.
Answer:
Script:
We apologize for the inconvenience that you can't use your phone properly due to the battery issue. No worries, I will try my best to help you out with that.
Verification:
May I ask what Fig phone do you have?
May I ask for your email so we can send you the payment link?
Step 1:
Verify what battery type is needed.
Step 2:
Verify valid email to send the payment link.
Step 3:
Provide necessary information and ask to complete the purchase.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
We can sell you one, it's $15. So you can send me your email address over text message, and I'll send you a link so you can purchase a battery.
35%
You can purchase a new battery at Williamsburg.
35%
When you charge your phone, you should not charge it overnight.
30%
Yes, a battery costs $15.
30%
Yes, 2200mAh. And it costs $15? Yes.
30%
The battery is $15 for the Fig 2 Pro. It is our newer battery. It's a 22,000 watt charge.
30%
That is the battery itself that's the problem. It's not what you're using the battery for.
30%
The hardware is two months from purchase. You have to pay for the repair.
30%
There isn't any new style coming out anytime soon.
0%
You have 1800mAh and you have 1200mAh. Yes, 1800mAh is out of production. Only right now we have 2200mAh, okay?
How Customers Ask This
"The customer is experiencing rapid battery drainage and is inquiring about purchasing a new battery."