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The customer is unable to download pictures and text messages.
Best Response
50% effective
Question:
The customer is unable to download pictures and text messages.
Answer:
Script:
I apologize that you're experiencing such inconvenience on your end, I will help you find out the problem and resolved it.
Verification:
Have you updated your software recently?
Does it happen with one single number or for all numbers?
May I ask your service provider?
May I ask your phone number?
Can you confirm if your data is on or if you are connected to Wi-Fi?
Step 1:
Ask to go to the settings and check for system updates.
Step 2:
If it is just for single number, verify if it is related to AI numbers.
Step 3:
Verify if the service provider is compatible to FIG phones.
Step 4:
Verify if the data is on or if connected to Wi-Fi.
Step 5:
Do troubleshooting step by clearing the storage.
Step 6:
Ask service provider if there is an issue with the connection.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
So, you need to call your service provider. Don't tell them my talk to text is not working because they will not know. Just tell them, hey, how's it going, and tell them that. Ask them how much data do I have left. They will tell you either you are completely running out of data or your data is at the limit, and then you can charge more with them. And that's it. Then your functions will be back to work, your talk to text and your picture to text and all functions that work with data.
30%
Tracfone does not work very well with the fake. You will not be able to receive any LMS messages as long as you have Tracfone with the fake.
30%
Which company works with the fake phone? You're saying that the Tracfone will not work.
30%
T-Mobile, Verizon.
How Customers Ask This
"The customer is unable to receive or download contact attachments and pictures via text messages."