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Why is my Wi-Fi not working despite being connected?
Best Response
50% effective
Question:
Why is my Wi-Fi not working despite being connected?
Answer:
Script:
I understand that you need assistance with your Wi-Fi connection and I will try my best to assist you with that.
Verification:
May I ask your service provider?
Have you updated your software recently?
What troubleshooting step have you done so far?
Step 1:
Verify if the service provider is compatible to FIG phones.
Step 2:
Ask to go to settings and check the system update.
Step 3:
Ask the customer to disconnect and reconnect the connection.
Step 4:
Refer to their service provider if it does not work.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
15%
Will you be able to send me, like, a video of it happening so I can send it to them and we can actually help you?
15%
I will give you an address where you should send me an empty email where I should, you know, I shouldn't make a mistake.
0%
We know about it and we are releasing an update tomorrow.
0%
I will have to take a look with the developers to see what the issue is about, okay?
0%
Our email address is info at speakkosher.com.
0%
My email address is shimondavid98. It's S-H-I.
0%
Okay, then I'll send you an email a little bit later so you can get it, okay?
How Customers Ask This
"The customer is experiencing issues with Wi-Fi connectivity despite the phone showing it is connected."