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What is the status of my phone repair?

🏪 Store & Service Device Repair Asked 3 times resolved

Best Response 50% effective

Question: What is the status of my phone repair? Answer: Script: I understand that you wanted to know the status of your phone repair and no worries, I can help you out with that. Verification: May I ask your ticket number? May I ask your phone number? May I ask your name? May I ask your email? Can you confirm which store did you send it to? What Fig phone do you have? Can you confirm what the initial concern do you have with your phone? Step 1: Verify valid ticket number that usually starts with T. Step 2: Verify the phone number on the repair. Step 3: Verify the name on the repair. Step 4: Verify the email on the repair. Step 5: Confirm which store it was sent. Step 6: Verify what Fig phone they sent in. Step 7: Verify the initial concern they have with the phone. Escalation: If need assistance from other departments or higher ups.

curated Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

45%

I can help with that. Please provide me with the tracking number so I can check if the package got to us.

instruction Steps 0/1

45%

Please make sure to include a notice of the package with your name, your phone number, shipping address, description of the issue.

instruction Steps 0/1

45%

The best way is to send just, not to create a ticket online, that actually kind of makes it a little more difficult. The phone's in, but with all the information, so like first name, last name, address, email, contact number, and then exactly like a description of exactly what's wrong.

instruction Steps 0/1

45%

It's 4306 13th Avenue, Brooklyn, New York, 11219. And do I need to put attention to someone or just? Fig repairs.

instruction Steps 0/1

45%

I'll take a look at it. Can I have your order number then?

instruction Steps 0/1

30%

We will look up for it right now. And, of course, we are going to find it. Hopefully, it's going to be today. And, yes, we will help you right away with it.

promise 0/1

30%

Thank you so much for your patience.

apology 0/1

30%

I found a phone that matches the name on your account, but it doesn't match the ticket number. So, do you know what screen saver this phone has?

question 0/1

30%

Can I have your email so I can email you the tracking number?

question 0/1

30%

Well, I will send this one in, and then I guess they'll contact me then to pay for it or, you know, after they've done the repairs.

explanation 0/1

30%

I appreciate your help on this.

apology 0/1

30%

Your phone was water damaged. It's not ready. Water damage can take a few hours. It can take several days until we find the meaning of it, either we can repair it or not. We have to go through the whole road.

explanation 0/1

30%

It was refunded on October 8th.

info 0/1

30%

I'm going to verify that.

promise 0/1

How Customers Ask This

"What is the status of a phone brought in for repair?"

"What is the status of a phone sent in for repair?"