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The customer is experiencing an issue with their music app crashing and unable to open it.
Best Response
85% effective
Okay, can you go into your settings? Yes. Go to apps and notifications. So, settings, apps and notifications, yes. And down in there, you're going to go to see all apps or app info. See all apps, app info, yes. So, music player, yeah. Yeah. So, I go to music player, okay. Yes. Then you're going to go to storage and cache. Yes, okay. And then clear storage. What do you mean? All my music is going to go? No, you're not going to lose any of your music. I'll do clear storage, okay. And now I open it? Yes, now you should be able to open it back up.
Other Response Scripts
30%
No, unfortunately, we don't have a date for that yet.
30%
It hasn't been officially released yet. That was supposed to be like a scheduled one that's going to come out, but you've got to push back. So, once it comes out, you'll be able to download it again.