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How can I fix the issue of not receiving messages on my phone?
Best Response
50% effective
Question:
How can I fix the issue of not receiving messages on my phone?
Answer:
Script:
I understand how important for you to receive that text, and I will try my best to help you out with that.
Verification:
May I ask your service provider?
May I ask if it happens for just single number or for all numbers?
May I ask if you update your software recently?
May I ask what troubleshooting step you have done so far?
Step 1:
Verify if the service provider is compatible to FIG phones.
Step 2:
Verify if the number are related to AI numbers.
Step 3:
Verify if they have the latest version.
Step 4:
Ask to do troubleshooting step needed depending on their phone type.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
70%
Okay, so you received the message.
45%
Try to send a message.
45%
Once you see all apps, go to the messages app.
45%
Once in storage and cache, press clear storage.
45%
Now go to reset options.
45%
Press reset. Reset Wi-Fi, mobile and Bluetooth.
45%
Just try to send a message.
35%
Okay, so if you have the phone in your hands right now, you can go to settings. I'll try to help you troubleshoot it first.
35%
Okay, I'm going to send you a message, okay? I'm going to put checking.
35%
But now please call me back, okay?
35%
Okay, I'll do it right now.
30%
Yes, please. Network settings have been reset.
30%
It's not going to download the ones that you didn't receive, but the next ones should download without issue.
15%
Okay, if you have the phone in your hands right now, you can go to settings. Once in settings, you need to go to apps and notifications. Once in apps and notifications, go to see all apps. Once you see all apps, go to the messages app. Now scroll down to the third option, that will be storage and cache. Once in storage and cache, press clear storage.
15%
Once it's on, all you have to do is open up the messaging app and try again.
15%
Now, what we need to do is go to settings in your phone again and then go to system. Now go to reset options. Press reset. Reset Wi-Fi, mobile and Bluetooth.
15%
Yes, please. Network settings have been reset. Okay, now go ahead and try to do what you were trying to do, please.
15%
Ask your friends to send you a few more pictures, a few more messages. If you can ask them now while we're on the phone, it will be great.
15%
I'm going to go ahead and I'm going to reset your line, okay? So your line is now going to work for about 30 minutes, and then when it comes back to work, everything should be working fine.
15%
You don't really have to, but if you can turn it off in about 30 minutes, it can be less. It's just an estimate, okay?
0%
That will delete the receivable information and the receivable data that may not be working up with your phone. It's not going to delete any message, don't worry.
0%
If you want to do it later, we can do it later. No problem.
How Customers Ask This
"Why can't I receive messages on my phone?"