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What should I do if the ringer and speaker phone on my device are not working?
Best Response
50% effective
Question:
What should I do if the ringer and speaker phone on my device are not working?
Answer:
Script:
I understand how important your concern is for you to know for any upcoming calls and text and I will try my best to assist you with that.
Verification:
May I ask if your volume is not muted?
May I ask what troubleshooting step have you done so far?
May I ask where are you located?
Step 1:
Verify if the volume is muted by going to setting then sound.
Step 2:
Ask to reboot the phone and take out the battery for 10-15 seconds.
Step 3:
Ask the customer location to find nearest store if not resolved.
Step 4:
Advised that it needs to be check by our technician by going to one of our stores.
Step 5:
Provide store hours and address of the nearest on their location.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
30%
The store phone number would be 718-347-240-2482, extension 408.
30%
If any part of the hardware started working, that wouldn't be any fix that we can do over the phone. We would have to have more of the repair center's expertise, or they're trying to figure out exactly what's malfunctioning on your phone.
30%
The store phone number would be 718-347-240-2482 extension 408.
30%
All your information is still on your phone. The SIM card only has your service name and number. It doesn't have all the contacts.
15%
What we can do is you can ship your phone in, we can send you a loaner phone, in the meantime, while your phone is getting repaired.
15%
So what we do is we can take your phone, we can inspect it to see exactly what's going on. And after that, we let you know how long it's going to take, how much it's going to cost, if it costs anything, and then we can pull it back.
15%
Sometimes, if you come in early, what we can do is, pretty much start it as the first thing of the day. We'll get it back at the end of the day, or within a few hours.
5%
You can bring it in to the Borough Park location, or the Williamsburg location.
0%
It will just be a blank phone that you can put your SIM card into.
0%
Yes, the address would be 4306 13th Avenue.
0%
We fix the phone so we can send you a newer phone that you use until your phone is fixed, and then when you send me back your phone, then you send us back the one.
How Customers Ask This
"The customer's ringer and speaker phone stopped working on their device."