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Why am I unable to make calls due to a service provider's tower issue?
Best Response
50% effective
Question:
Why am I unable to make calls due to a service provider's tower issue?
Answer:
Script:
We apologize for the inconvenience it is causing you right now and we will try our best to help you with that. However, we need to wait until the service provider resolved the tower issue.
Verification:
May I ask where are you located?
Step 1:
Verify if the location were affected in tower issue.
Step 2:
Provide all necessary information.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
Come to the store whenever you can, and we will fix it. We will take a look at it for you, okay?
35%
No, you don't have to do anything, you just have to wait a little bit.
35%
Yes, you should come tomorrow because right now it's 6 o'clock, and we won't take any more repairs today.
30%
We are aware of that problem. We sent a complaint. I'm going to send it again. It's on the service, it's not on the phone, okay? So, we are aware of the issue. We already sent a complaint, I'm going to send another one, okay? Tomorrow morning, because we already finished today.
30%
This is a matter of complaining directly to the company that owns and operates the towers, to telling them that this is not possible, okay? Because this issue is not on the phone, this issue is directly on the service, and we are currently working.