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What should I do if my apps are not working due to running out of data?
Best Response
50% effective
Question:
What should I do if my apps are not working due to running out of data?
Answer:
Script:
I understand that you need data for your app to work properly and I will try my best to help you out with that.
Verification:
May I ask your service provider?
May I ask if your data are still on?
May I ask if you are going to request on adding data?
Step 1:
Verify the customer service provider.
Step 2:
Verify if the data are still on.
Step 3:
Verify if data will be added and if payment go through.
Step 4:
Ask to turn off the phone and take out the battery for 10-15 seconds.
Step 8:
Ask to turn it back on and test if the issue is the same.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
70%
Your data will be back to work in a matter of 15 minutes, okay?
45%
Next time when you get an update, you will see that the phone will warn you, hey, this might incur extra charges. So what you have to do is just you can deny it and then when you have Wi-Fi, you can accept it, okay? And you won't suffer this again. That is the recommended thing.
45%
To connect to Wi-Fi, all you have to do is just go to Settings and then go to Connections, okay? It's going to be like third option, and then you can choose your Wi-Fi network and that's it. Connect to Wi-Fi.
30%
It seems that you've run out of data. I can definitely add you more data, okay? It's going to be $5, only one time charge, and that's it.
30%
If you don't pay now, your Waze and weather will start working in the next renewal. That's right.