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What can I do if my phone hangs up during calls?
Best Response
50% effective
Question:
What can I do if my phone hangs up during calls?
Answer:
Script:
I can't imagine how inconvenient it is whenever it happens and I will try my best to help you with that.
Verification:
May I ask your service provider?
May I ask does it happen with just single number?
May I ask if you made payment for your plan that may cause you line to be disconnected?
Step 1:
Verify the customer service provider.
Step 2:
Verify if does it happen for AI numbers.
Step 3:
Verify if plan were paid.
Step 4:
Ask to go to settings then apps and notification
Step 5:
Ask to go to sell all apps or app info then green phone app
Step 6:
Ask to go to storage and cache then clear storage
Step 7:
Ask to turn off the phone for 10-15 seconds then turn it back on
Step 8:
Test if the issue is the same.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
If you can give me the number of the person that sold the phone to you, I would like to call him and try to arrange a solution for you.
45%
If you can find his number, let's have a conversation.
30%
I can help you with that. Unfortunately, we are not physically located in the UK, so it's very hard for us to assist you directly. The phone may be defective, and there's nothing you can actually do in the settings to fix it immediately.