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How do I transfer files from my old phone to my new phone?

💻 Apps & Software Settings Issues Asked 2 times resolved

Best Response 50% effective

Question: How do I transfer files from my old phone to my new phone? Answer: Script: I understand that you need assistance transferring files and I can help you out with that. However, we don't have the option to do it from phone to phone, so we need to have a working computer for that. Verification: May I ask if what phones do you have for old and new? May I ask if you have a working computer to use? Step 1: Verify old and new phone type that will be using. Step 2: Verify if customer has working computer to use. Step 3: Verify if both cords to use on connecting to the computer is working. Step 4: Ask to go to settings then backup and restore. Step 5: Ask to go to export then files folder. Step 6: Ask to click accept to all then it will create a zip file. Step 7: Ask to save the files then transfer the zip file to his new phone Step 8: Ask to go to settings then backup and restore. Step 9: Ask to go to import then files folder. Step 10: Ask to click accept to all then it will transfer the file to his new phone. Escalation: If need assistance from other departments or higher ups.

curated Step-by-step 1 helpful / 0 not helpful

Other Response Scripts

45%

So when you click export, right, it's going to be in the files. So once you plug the phone into the computer, you'll be able to copy them from the phone to the computer. So after you do that, you would just do that, plug that old phone in, copy the files over, and then plug the new phone in and transfer the files back over.

instruction Steps 0/1

45%

Open this folder, the download folder, and try to drag the files in.

instruction Steps 0/1

45%

Can you try to turn the phone off, turn it back on, and plug it back in?

instruction Steps 0/1

45%

If after that, it still does not work, are you close to the Loro Parque location? Do you have a way to transfer the files into a thumb drive, or is it a laptop you can bring it in? Maybe you can see what's going on. We can help you out.

instruction Steps 0/1

35%

Have you tried doing it on the computer? So you just plug it into the computer and transfer the files over?

instruction 0/1

35%

Yes, you can. You can come in, and we can try to help you out.

instruction 0/1

30%

Have you tried using a different wire?

question 0/1

30%

First, I download everything to the computer. This is the file. Then I plug in the new phone, and I have all the files. I'm trying to drag it over to the new phone.

explanation 0/1

30%

We close at 6.

info 0/1

How Customers Ask This

"The customer is having trouble transferring files to a new phone."