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The customer is experiencing issues with group messages causing the phone to jam and not send or receive messages properly.
Best Response
30% effective
That does sound like that is going to be the messaging issue that some customers are facing. There is going to be an update coming out today that is going to be solving that issue.
Other Response Scripts
30%
They have not given us a time frame, but they did let us know that it's going to be coming out before the end of the day today.
30%
There was supposed to be an update that came out last week, but it got pushed back, so it never came out. So this is the same update that's supposed to come out. It's supposed to be today.