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The customer is experiencing issues with receiving text messages after a short period of time.

Customer is experiencing issues with receiving text messages after a short period of time.

The customer is not receiving some random text messages.

The customer is experiencing issues with receiving and sending text messages.

The customer is experiencing issues with not receiving some text messages.

The customer is having an issue with not receiving text messages.

The customer is experiencing issues receiving certain text messages.

The customer is experiencing issues with receiving and sending text messages.

Customer is experiencing issues with sending and receiving text messages, where some texts go through and some do not.

The customer is experiencing issues with certain people not receiving text messages.

The customer is experiencing issues with sending and receiving text messages.

The customer is experiencing issues with receiving and sending text messages.

The customer is experiencing issues with text messages not coming through.

The customer is experiencing issues with receiving text messages.

The customer is experiencing issues with receiving text messages, as some messages are getting lost.

The customer is not receiving text messages consistently.

The customer is experiencing issues with receiving text messages.

The customer is experiencing issues with receiving text messages from certain contacts.

The customer is experiencing issues with sending and receiving text messages.

The customer is experiencing issues with sending and viewing text messages.

The customer is experiencing issues with sending and receiving text messages.

The customer is experiencing issues with receiving text messages.

The customer is experiencing issues with text messages not being received and random loss of service.

The customer is having issues receiving regular text messages.

The customer is experiencing issues with missing text messages.

The customer is having issues with receiving text messages.

The customer is experiencing issues with sending and receiving text messages.

The customer is experiencing issues with receiving text messages.

The customer is experiencing issues with text messages not going through.

Response Scripts (166)

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Yes, we are aware of that and I can help you to get it. Okay, so go to Settings. Once in Settings, let me know. Yes. Now go to Apps and Notifications, please. Yes. Once in Apps and Notifications, go to See All Apps. Yes. Once you're in See All Apps, go to Store, yes, go to, on the top right of the screen, go to Show System. You have three dots. Tap on those three dots and then press Show System, please. Yeah. Once you press Show System, you have to look up for an app that will be called Vue Recipe. What's it called? I can spell it for you if you want. Yeah, please. V-U-E-S-E-N, umbrella. U as an umbrella. That's the right one, yes. So get there, please. Yeah. Once you're there, scroll down to the... Yes, you have to press open. Open. Once you press open, check where it says you will find the messaging app and the phone app off. So turn them both on. Messages should be on, and phone should be on. Okay. That's it? Messages on phone? Yes, that's it. Okay. And then I have to, like, save it, or I can just leave? No, just leave it like that, and if you don't have enough to save, you can press it. If not, just leave it like that, and you should be... It should be working just fine.

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Sure, I can help you with that, okay? So, if you have the phone in your hand, go to settings, please. Settings. Okay, once in settings, you need to go to apps and notifications. Once you're in settings, and once you're in apps and notifications, go to see all apps. Yes. Once you're in see all apps, okay, on the top right of the screen, you're going to see three dots. Yes. Tap on those three dots and press the show system. Yes, and now you will have to find an app that will be called Duraspeed, okay, D-U-R-A-S-P-E-E-D. That's D as in dog? Yeah, D as in dog, U as in umbrella, R as in red, A as in apple, S as in cat, B as in Peter. Duraspeed? Yes. Okay, now you're going to open it. You will see an option there that says open. Yes. Okay, so open it, and you are going to see a lot of options. First of all, the app is going to be on, and then a lot of options will be toggled off. Okay? So you need to toggle the message gap on. Yes, on now. Because Duraspeed is, yes, it's on, and now it should be working perfectly fine. Duraspeed is an app that closes your background apps, okay? It's a function that the developers think that it will be a good idea just to improve the battery time of your phone. So, unfortunately, it affected the messages, and yes, this will let all your messages come in without any problem.

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So, go to the settings in your phone, please. Okay. Okay. Settings. Yes. Again, go to Apps and Notifications. Okay. Is that CLS? Yes, CLS, and go to the Messaging app directly. Okay. Right there. Okay. Should I open it? Open it. Open. Yes. Scroll down to the third option. That's going to be Storage and Cache. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Yes. Scroll down to the third option. That's going to be Storage and Cache. Wait. It just literally took me two. I did something wrong there. Let me go. It took me two messages. No. No. No. I'm sorry. I didn't open from there. It's open from that menu. Okay. But don't press open. Just press on that and then scroll down to the third option. That's Storage and Cache. And we have to clear the storage. Wait. Where should I? Wait. Hold on. I went through messages. Now I have either open or forced stop. And you can see that I have two messages. Okay. Okay. Okay. And no. Scroll down to the third option. That's going to be Storage and Cache. Hold on a second. Let's see. Wait. Okay. I'm going to go back to the beginning. Apps and Notifications. I click on that. Then I go to See All Apps. See All Apps. Then I go to the Messaging app. Yes. Now press on that and don't open. Just scroll down to the third option. That's going to be named Storage and Cache. That I got. Okay. Okay. Once you're Storage and Cache, press where it says Clear Storage. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Clear Storage. Clear Storage. Okay. Okay. Now you have to try it again. Okay. This should work. But we have to try it. We have to test it.

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Alright, so yes, some customers are experiencing that issue, there is a fix for you. Do you have the phone in your hand? Yeah. Okay, can you go into your settings? Second. Settings, okay. Apps and Notifications. Yeah. See All Apps. Okay. Top right corner, there's going to be three dots. Click on those and click Show System. Okay. Now you're going to scroll down to D, the list of apps in alphabetical order, so D as in dog, you're going to be looking for Aerospeed. So where do I have to scroll, to which one? Aerospeed. Yeah, Aerospeed, yeah. So you're going to click that. Yeah. You're going to click Open. Okay. Now on the top, there's a switch. Is it on or off? What does it say? It's off. Yeah. It's off? Yeah. Okay. Do you remember when you turned the system off? Was the Aerospeed off? I asked, do you know when it was turned off? Over a week ago. Maybe for one day or less, it was on for a little bit. Okay. So if you're still experiencing a loss of messages, even with that system off, you have to bring your phone in.

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