Question Details

Question Variants (10)

The customer is inquiring about the status of a replacement phone after a repair that was not completed successfully.
Customer is inquiring about the status of a phone and case order that has not been received.
Customer is inquiring about the status of a new phone that was promised but has not yet been received.
The customer is inquiring about the status of their repaired phone and shipping details.
The customer is inquiring about the status of their repaired phone and whether it will be shipped back to them.
The customer is inquiring about the status of their phone that was sent for repair and is currently untraceable.
The customer is inquiring about the status of a repaired phone that was supposed to be shipped but has not yet been received.
The customer is inquiring about the status of a repaired phone that was supposed to be returned but has not been received.
The customer is inquiring about the status of a returned phone that has not been received back after a repair request.
The customer is inquiring about the status of a phone repair that has taken longer than expected and has not received any communication regarding it.

Response Scripts (47)

Best Script 100.0%
70.0%
70.0%
70.0%
70.0%
70.0%
45.0%
45.0%
45.0%
45.0%
45.0%
40.0%
35.0%
35.0%
35.0%
35.0%
35.0%
35.0%
35.0%
35.0%
35.0%
35.0%
35.0%
33.33333333333333%
30.0%
30.0%
30.0%
30.0%
30.0%
30.0%
30.0%
30.0%
30.0%
30.0%
30.0%
30.0%
30.0%
15.0%
15.0%
15.0%
5.0%
5.0%
5.0%
0.0%
0.0%
0.0%
0.0%

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