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The customer is experiencing issues with their music app not working and not receiving some text messages.

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85.0%

Of course, I can help with that right now. So, you have to go to settings on the phone, please. Hold on one second. Not settings, I'm sorry. Go to the main, main menus where you see all the apps. One second, hold on. I'm going to... Go, yes, go into menu. And I'm going to settings, yes? No, not the settings, just the menu. Just the menu, okay. Yes, and then press and hold the music player. Hold it, okay. Okay, and you will see that a few options will come out of it. One of these options will be a circle, um, will be, um, a circle with an eye, okay? So, you have to press on that. Yes. Okay, once you press on that, uh, you will go, it's going to take you to a whole different menu. This menu is, um, you have to scroll down to the third option that's going to be storage and cache. Yes. Okay, and once you press storage and cache, um, great. Once you press storage and cache, press clear storage, okay? Don't worry, this won't delete your music at all. I pressed clear storage? Yes, please. And I said, okay. I pressed okay? Yes. Okay. And then now, uh, it should work? And that's it. Now, open up the music player. It will request you some accesses. You have to press yes to everything. And that's it.

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If you're not getting all your texts and you know for sure, okay, there's something else that we can try to do. So, go to settings. And now you have to go to settings. Okay, I'm settings, yes. Go to apps and notifications. Yes. Okay, and now go to see all apps. Yes. Okay, now on the top right of the screen, you will find three dots. So, tap on those three dots, please. Yes. Okay, once you're on those three dots, you have to press, um, show system. Yes. Okay, once you press show system, all you need to do is look up for an app that will be called DuraSpeed, so it's D-U-R-A-S-P-E-E-D. DuraSpeed, yes. I should press on that? Yes. Okay. Okay, and then what do I do? And press open. Open. Okay. Okay, once you press open, uh, you have to, you will see a whole list of apps and one of these apps will be your messaging app and also, yeah, your messaging app and your, uh, and your phone app. Both, both, those two apps need to be on. Oh, okay, so messages I'm turning on? Yes, yes. And phone I'm turning on? Yes. Okay, and that's it? Okay, and that's it.

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