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The customer is unable to send or receive pictures and voice notes on their phone.

The customer is unable to send or receive picture texts and is experiencing issues with the weather app and Waze after a software update.

The customer is having issues sending pictures after a software update.

The customer is experiencing issues with sending messages and multimedia after a software update.

The customer is experiencing issues with recording conversations and delayed message sending after a software update.

Customer is unable to receive multimedia messages after a recent phone update.

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