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ChangeThe customer is unable to receive calls and needs assistance with sending their phone for repair.
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How can I repair my phone that won't turn on?
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How can I send my phone for repair if it's not charging?
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Customer needs assistance with getting their phone fixed and has not received responses to previous communications.
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What should I do if the touch screen on my phone is not working?
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The customer is experiencing issues with their phone not receiving calls and needs assistance with reflashing the device.
72.4%
The customer's phone is not working and needs a replacement or repair.
71.6%
The customer is experiencing issues with their phone only working on speaker and not receiving calls properly after a repair.
71.6%
The customer is inquiring about the status of their mailed-in phone repair and is unable to get updates.
70.8%
The customer is experiencing issues with their phone not working and needs assistance with IMEI settings.
70.8%
The customer is unable to make or receive calls and texts on their new phone.
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